FAQs 2018-01-16T10:33:59+00:00

FAQs

Does Purifie share any information it receives about me ? 2018-06-07T06:01:57+00:00

No, as we respect your privacy and are appreciative of your business and the trust you have placed in us to provide our services. At no stage (other than to complete a delivery) will we provide any account, email, contact or other personal information to third party vendors, associates or service providers. Please refer to our Privacy Policy for more information.

Other than online, can I place an order any other way ? 2018-01-16T10:29:32+00:00

Yes. Kindly go to Find Us page to view our list of retailers and stockist.

Are my credit card details safe when I purchase from Purifie ? 2018-01-16T10:28:10+00:00

Yes, absolutely! Your payment is processed through PayPal and your credit card and bank details are securely governed by PayPal’s payment platform and policies.

Do the prices shown online include GST ? 2018-01-16T10:23:23+00:00

Yes, all prices listed online are inclusive of GST. For taxation purposes, a G.S.T breakdown will be visible on the tax invoice supplied with your order.

Weight: More than 5kg

Shipping Cost: Use Freight Estimator

What if I require a refund ? 2018-01-16T10:25:06+00:00

Please refer to our Returns & Exchanges section under Terms and Conditions for full details on our refund policy.

Order Value: Over $69.99

Weight: Less than 5kg

Shipping Cost: FREE

I’ve changed my mind, can I make an exchange or return an unused product ? 2018-01-16T10:20:03+00:00

Purifie will not issue any exchanges or returns unless product is deemed faulty or incorrect dispatched by us. Please refer to our Returns & Exchanges page under Terms and Conditions for more information on these matters.

Weight: More than 5kg

Shipping Cost: Use Freight Estimator

I won’t be available to accept my delivery, what happens now ? 2018-06-07T06:05:25+00:00

Typically, all of our items are shipped with an “Authority To Leave” on the package label which lets the courier driver know that it is OK to leave the parcel in your absence. If this is not OK, please let us by writing a note in shopping cart prior to payment confirmation. At times, we may use alternative courier services where they will typically leave a note or calling card if you are not home. This calling card contains details on how to collect the order, or how to arrange a re-delivery date if the order has been shipped with an alternate freight provider or courier. In the event that the order is returned to sender as a result of a failed delivery attempt we will contact you to either arrange a re-delivery (at additional cost).

Order Value: Under $69.99

Weight: Less than 5kg

Shipping Cost: $8.90

How much do you charge for shipping ? 2018-06-07T06:05:08+00:00

Flat rate shipping charge of $8.90 and under 500gm to whole of Australia. Delivery charges of items over 500gm shall vary depending on the size and weight of your order and your chosen delivery address. Your final shipping charges will be displayed in your checkout page before you proceed to payment.

Order Value: Under $69.99

Weight: Less than 5kg

Shipping Cost: $8.90

What payment options are available ? 2018-01-16T10:10:30+00:00

We offer secure payment via Paypal only.

How do I cancel my order after I’ve already paid ? 2018-01-16T10:08:38+00:00

As you cannot directly cancel an online order yourself you’ll need to contact our Customer Service team via email at info@purifie.com.au and ask for assistance. Email cancellations will require 24 hours notice (excluding non working days i.e. weekends and public holidays). If your order has already been processed and despatched it cannot be cancelled. Please refer to our refunds and returns policy under Terms and Conditions for more information.

How do I have my online order sent to an alternate delivery address ? 2018-01-16T10:07:37+00:00

There is an option available during checkout that allows you to specify an alternate delivery address. Please look for the checkbox titled ‘Ship to a different address?’. Selecting this option will allow you to provide an alternate delivery address for your order.

I’m having problems ordering online, who can I call for help ? 2018-01-16T10:06:37+00:00

Do email our Customer Service Team at info@purifie.com.au and notify us of the error.

How long will it take to deliver my order ? 2018-01-16T10:05:33+00:00

Orders are dispatched from our local Melbourne warehouse within two business days providing stock is available. It will take approximately three to seven business days for your purchase to reach you, depending on your location within Australia. Delivery time is subject to stock availability, this period may be extended by up to 30 days.

What should I do if my order has not been delivered by the specified date ? 2018-01-16T10:04:47+00:00

Using your tracking number, you can track your delivery by visiting the respective Post web site. Please note that all delivery times are approximate and do not take into account public holidays. If you haven’t received your order within 10 working days of ordering please email us at info@purifie.com.au and we will get back to you the next business day.

Can I place an order over the phone ? 2018-01-16T10:02:40+00:00

We don’t take order over the phone as we are an online store only. This makes it easier for you to order, keeps our overheads lower and allows us to pass on the terrific discounts to you.

How can I check the delivery status of my online order ? 2018-01-16T10:01:28+00:00

Your tracking number enables you to track your delivery on the relevant Post companies website. You will be advised which company has been used in your shipping email.

Will I receive a tax invoice for my online order ? 2018-01-16T09:58:34+00:00

An invoice totalling $70 and above will be sent to your email.

How do I know that my online order has been received ? 2018-01-16T09:57:32+00:00

Once you have placed your online order, a confirmation email will be sent to your nominated email address. If you do not receive a confirmation email please contact us at info@purifie.com.au.