Privacy Policy

/Privacy Policy
Privacy Policy 2018-01-11T10:39:05+00:00

PRIVACY POLICY

PURIFIE ONLINE PRIVACY POLICY

Purifie Pty Ltd is committed to the Australian privacy legislation in the way it collects, uses, secures and discloses personal information. Our respect for our customers’ right to privacy of their personal information is paramount.

The information we collect

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include: Information you provide us when you purchase goods or services. This information will include your name, address, email and contact details. Generally, you have no obligation to provide any information requested by us. If you choose to withhold requested information however, we may not be able to provide you with the goods and services that depend on the collection of that information, particularly if the collection of that information is required by law.

Information derived from communications between us and you.

The use of the facilities and services available through our website will determine the amount and type of information we collect. The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us email we will record your mail address.

How we use your information.

Purifie does not sell or lease personally identifying information (such as your name, address, email contact number) to non-affiliated companies or entities. Purifie does record information regarding the purchases made by customers to help us provide you with special offers and other information. Purifie may use this information to provide you with personally tailored coupons, offers or other information.

We use the information we collect for the purpose disclosed at the time of collection, or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorised or required by law. Generally we will only use and disclose your personal information:

_ To establish and maintain your relationship as a customer of Purifie.

_ To provide the products and services you have requested from Purifie.

_ To administer and manage those products and services.

_ To answer your inquiry.

For direct marketing by email, specials on products or services you have shown interest in.

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Purifie which you would not like to receive, please contact us and we will remove your name from our mailing list.

Access to your personal information

We will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. If, at any time, you discover that information held about you is incorrect, please contact our Customer Service team by sending an email to info@purifie.com.au to have the information corrected.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

How can you access and correct your personal information?

You may request access to, or the correction of, any personal information we hold about you at any time by logging into Purifie My Account or by contacting our Customer Service team in writing to info@purifie.com.au.

There may be instances where we cannot grant you access to the personal information we hold. For example, we may need to refuse access if granting access would interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.

If you believe that personal information we hold about you is incorrect, incomplete or inaccurate, then you may request that we amend it. We will consider if the information requires amendment. If we do not agree that there are grounds for amendment then we will add a note to the personal information stating that you disagree with it.

Online Shopping Cart Registration
Registration is completely optional. When you register online you consent and agree to receive marketing information, offers and special discounts from Purifie. You may access or change this information at any time by logging in and going to your account, in writing to info@purifie.com.au.

 

Disclosure

We may disclose your personal information to:

– our employees, related bodies corporate, contractors or service providers for the purposes of operation of our website or our business, fulfilling requests by you, and to otherwise provide products and services to you including, without limitation, web hosting providers, IT systems administrators, mailing houses, couriers, payment processors, data entry service providers, and electronic network administrators;

– suppliers and other third parties with whom we have commercial relationships, for business, marketing, and related purposes; and

– any organisation for any authorised purpose with your express consent.

We may engage third parties to provide you with goods or services on our behalf. In that circumstance, we may disclose your personal information to those third parties in order to meet your request for goods or services.

We also disclose personal information in special situations where we have reason to believe that doing so is necessary to identify, contact or bring legal action against anyone damaging, injuring, or interfering (intentionally or unintentionally) with our rights or property, users, or anyone else who could be harmed by such activities. Also, we may disclose personal information when we believe in good faith that the law requires disclosure. In the unlikely event of an investigation into suspected unlawful or improper activity, a law enforcement agency or government agency may exercise its legal authority to inspect the web server’s records (eg. in relation to hacking or abusive messages).

Links To Other Sites

We provide links to Web sites outside of our web sites, as well as to third party Web sites. These linked sites are not under our control, and we cannot accept responsibility for the conduct of companies linked to our website. Before disclosing your personal information on any other website, we advise you to examine the terms and conditions of using that Web site and its privacy statement.

 

Complaint Handling Process

Any complaints should be directed to our Customer Service Team at info@purifie.com.au.

We will respond to any Privacy Policy complaint in writing within two business days and will endeavour to remedy in a reasonable timeframe depending on the complaint.

We will attempt to confirm as appropriate and necessary with you your understanding of the conduct relevant to the complaint and what you expect as an outcome. We will inform you whether we will conduct an investigation, the name, title, and contact details of the investigating officer and the estimated completion date for the investigation process.

After we have completed our enquiries, we will contact you, usually in writing, to advise the outcome and invite a response to our conclusions about the complaint. If we receive a response from you, we will assess it and advise if we have changed our view.

 

Security

Purifie will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

The Internet is not always a secure method of transmitting information. Accordingly, Purifie cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorised access or use of that information.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

 

Changes to this Privacy Policy

We reserve the right, at our discretion, to modify or remove portions of this Privacy Policy at any time. This Privacy Policy is in addition to any other terms and conditions applicable to the web site. Any updated versions of this privacy policy will be posted on our website and will be effective upon posting. We suggest that you visit our website regularly to keep up to date with any changes.

This privacy policy was last updated on 15th January 2018.

 

Contact Us

If you would like any further information, or have any queries, problems or complaints in relation to this Privacy Policy or our information handling practices in general, please contact us via email at info@purifie.com.au.